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Shipping Policy

Please review our shipping policy carefully when purchasing our products. This policy applies to all orders you place with us.
Dispatch Time: Orders placed before 2 pm (Monday to Friday) will be dispatched the same day. The cutoff time for same-day dispatch is 1 pm. Orders placed after this time or during the weekend will require an additional working day for dispatch.
Delivery Time: You can expect delivery within approximately 3 to 5 working days. Order handling takes 0-1 days, and transit time is 3-5 days.
Shipping/Delivery Options: We offer free shipping on all orders. Standard delivery time is 3 to 5 business days.
Delayed Delivery: If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.
If you have any further questions or comments, you may contact us at sales@tarpsolutions.co.uk

Feel free to explore our store and select the items you desire, adding them to your shopping basket. Once you've completed your selection, proceed to the basket/checkout for a secure transaction process through our encrypted service.
If you notice any errors in your order, please get in touch with us promptly. Please note that all prices and offers are subject to change based on availability.

Refund Policy

Returns for Refund

You can return your purchase for a refund for any reason, provided that: Return Period: The item is returned within 14 days of delivery.
Condition: Items must be returned unused and in their original packaging.
Fees: No restocking fee is applied.
Return Shipping Costs: You will need to cover the return delivery costs, which are non-refundable.
Processing Time: Refunds will be processed within 5 days of receiving the returned item.
Note: Bespoke items and made-to-order items are not covered by this returns policy.

Faulty Items

Please check your order to ensure it is correct, complete, and undamaged as soon as you receive it. If you are not satisfied with your order for any reason:
Contact Us: Contact us as soon as possible, but no later than 14 days after delivery.
Supporting Information: Email us any supporting information, such as photographs.
Replacement: Upon receiving the item back, we will verify the fault and send a replacement item.
Note: Any product faults reported after 14 days of delivery will be considered under our Returns Under Warranty policy.

Returns & Exchanges

All our products are guaranteed to be free from any defects at the time of purchase. If an item is found to be faulty upon receipt:
Refund or Replace: We will refund or replace the product at no charge.
Image Assessment: We will request that an image of the fault is sent to us first for assessment, as this is the quickest and most efficient way for us to resolve any customer issues.
If you are not satisfied with any goods purchased or have changed your mind about the purchase:
Notify Us: Inform us in writing (fax or email is also acceptable) within 14 days of receiving the goods to arrange for their return. Condition for Return: Any goods you wish to return must be unused and in their original packaging.